Our values & commitments

We passionately believe in making travel personal and by making travel matter in everything we do. From how we approach sustainability, personalized service and innovating in our industry, every brand and team member in our family is dedicated to serving you. Through our core ethos of being ‘Driven by Service’, making your travel experience incredible is at the heart of everything we do.

Our Commitment

We are committed to establishing lasting relationships with our guests by exceeding their expectations the first time and every time by us delivering consistently outstanding quality of service, experiences and value.

Our Guests

We put the guest at the heart of everything we do in order to secure their engagement, loyalty and recommendation.

Our People

We respect our people and encourage their ideas and creativity. We are committed to attracting, developing and retaining the best talent, challenging each other and demonstrating a ‘can-do’ attitude.

Our Involvement

We act with honesty and integrity. We are inclusive, open and actively engaged with our guests, partners, employees, Travel/Tour Directors, Trip Managers and Hotel and Cruise Managers.

Our Delivery

We are committed to delivering what we promise, and to only promise what we can deliver. We do not compromise on safety.

Our Drive

We continuously look for improvements in our products and experiences, our workplace and encourage taking the initiative. We are prepared to change when we need to.

Our Responsibility

We accept our individual and team responsibilities and we meet our commitments. We are all accountable for our own actions, performance, and decisions.

Our Passion

We show pride, energy, and determination in all that we do. We are committed to creating exceptional experiences for our guests, employees, Travel/Tour Directors, Trip Managers, and Hotel and Cruise Managers.

T.E.A.M. Work

Together Everyone Achieves More. We are a supportive global team focused on inclusive, transparent and collaborative communication.

Service

If you are not serving the guest directly, you need to be serving someone who is.

Social Responsibility

We strive to enhance and protect the communities we work in and to be a good corporate citizen. We actively encourage employee participation.

We Make Travel Personal

As a fourth-generation family-owned, passionately run travel company, we at Magical Gorilla Adventures are able to pass our 100 years of expertise in creating enriching travel and hospitality experiences on to our guests. Making the travel experience personal and life changing each and every time for all of our guests is a passion that continues to live within us and something we strive to achieve everyday.

We Make Travel Matter

Travel is an incredible gift. It has the ability to open our eyes to the unique cultures and spellbinding beauty of the natural world. But with this gift comes a responsibility – to protect the world as we know it. Our mission is clear; to have a positive impact on the people and communities we visit, to protect wildlife and marine life, and to care for the planet we call home.

Why choose Magical?

We make safaris beautiful, pocket-friendly and much more enjoyable because we love them like you do.

1

Who we are

We are an African travel operator, agency and Destination Management Company (DMC) located in Kampala - Uganda.

Read more
2

Booking safaris with us

Besides our jaw-dropping safari packages and hard-earned experience, we offer very friendly booking terms effortessly to clients.

Read more
3

Our honest promise to you

We promise that we'll carefull plan, handle and manage your trip the way it's supposed to be.

Read more
4

Our values & commitments

We are extremely commited to excellent service delivery and more. We try to make safaris as flawless as possible.

Read more
5

Our cause

We profit our of tourism and we won't profit alone. A small portion of our profits goes towards supporting single mothers in local tourism communities.

Read more

How Magical works

To offer the best way to travel, we do stuff the way its supposed to be done; right from the initial safari planning process.

1
We'll listen to you

We will carefully listen to your travel requests, make appropriate recommendations and advise where necessary.

2
We'll discus options

Next we will talk through our proposed options, match you to the perfect itinerary and make further recommendations.

3
We'll lock your booking

We will tentatively lock your safari booking and make reservations while we plan further or make necessary changes.

Speak to an African safari expert to initiate your safari planning process...

Call us now or arrange for a video meeting and we discuss awesome ideas about your African safari holiday.

+256-787-23-0575
Eddie Safari Guide
Ronnie Safari Guide